FAQs

1. How do I order?

Very simple, our service is pay as you go so simply click the order now button. Be sure to enter your information including real phone and email so we can send your login details to you.

2. Why have I not received my login details?

Your login details are delivered separately from your order confirmation. BE SURE TO CHECK YOUR SPAM FOLDER!

3. How do I get help and support?

Simply fill in the form on the contact page or send an email. We offer support from 9 am to 9 pm EST.

4. Why is it freezing and buffing?

First try unplugging your streaming devices and internet modem for 30 seconds. Your internet provider may be slowing your speed, try using a VPN. Your speed may not be fast enough, especially when trying to stream multiple devices at one time. Unplug all of your streaming devices except one and try streaming.

5. Can I stream anywhere?

Yes, you can stream anywhere, anytime on any device. Stream to mobile phones with Apple IOS, Android box 5.1 or higher, Amazon Fire Stick, Nvidia Sheild, and Tablets as well as your PC or Laptop.

6. Do I need to use a VPN?

We suggest using a VPN for many reasons. A VPN can help protect your identity, location, increase streaming speeds, increase streaming content and much more.

7. What payment methods do you accept?

 Use any major credit card or PayPal account. To use a credit card, simply click "Use Credit or Debit Card" during checkout. 

8. How do I renew?

Simple, follow the same steps when you ordered the first time. Your app will show you when the subscription is running out. Place another order and time will be added to your account. We will also send an email and an SMS reminder just before your subscription expires with a mobile link to renew if you like.

9. Is there a credit check?

No, there is no credit check or contract! Cancel anytime by simply not paying, your account will cancel automatically at the end of your month.

10. Is there a contract?

No, there is never a contract. We do not offer advanced payment or auto-pay to ensure you are never charged without your authorization. 

11. Do I get an invoice each month?

No, we do not send invoices, simply return to the store and place another order. Time will be added to your account. We will also send an email and an SMS reminder just before your subscription expires with a mobile link to renew if you like.

12. What devices can I use?

You can stream to virtually any android box, phone, tablet, windows pc, mac, iPad, and iPhone.

13. How many devices can I stream to at one time?

You can stream up to 5 devices at the same time if your internet connection is fast enough. Streaming to more than five devices will cause your account to be blocked. Once you login on a device, it is added to your account. If you need to remove devices from your account, you need to request it be delisted. Contact us through the website or send us an email.

14. Can a friend use my account?

No, sorry, sharing the account will cause your account to stop working.

15. What is my service id?

Your service ID is 531